RIDA Privacy Policy

Our contact details:
Phone: 0203 468 0234
Email: chloe@ridauk.com
Website: www.ridauk.com
Address: RIDA Studios, 330 – 331 Stean Street, London, E8 4ED

The type of personal information we collect

We currently collect and process the following information:

  • Names

  • Email addresses

  • Phone numbers

How we get the personal information and why we have it

The information we collect depends on how you interact with us — for example, when you make an enquiry, a booking, or sign up to receive updates. We don’t process any sensitive personal data.

Some information, such as your IP address, browser type, or device details, may be collected automatically when you visit our website. This helps us maintain site security and track basic analytics. We also use cookies and similar technologies for this purpose.

We use the information you provide to:

  • Contact you regarding bookings or enquiries

  • Send you relevant updates, offers, or event information

We may share this information with Tank Factory and GAS Production Hire as part of the same group.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • (a) Your consent – You can remove your consent at any time by contacting chloe@ridauk.com.

  • (b) Contractual obligation – When we need the information to provide a service you’ve requested.

  • (c) Legal obligation – When we’re required to retain or share data by law.

How we store your personal information

Your information is securely stored on our internal systems and only accessible to authorised staff.
We keep your name, email address and phone number on file for as long as necessary to manage your bookings and communication preferences.

Your data protection rights

Under data protection law, you have the right to:

  • Access copies of your personal information

  • Ask us to correct or complete information you believe is inaccurate

  • Request that we delete your personal information

  • Ask us to restrict or stop processing your information in certain cases

  • Object to how we process your data

  • Request that we transfer your information to another organisation or to you

You don’t have to pay to exercise your rights. If you make a request, we’ll respond within one month.

How to complain

If you have any concerns about how we use your personal information, please contact us:
Phone: 0203 468 0234
Email: chloe@ridauk.com

If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):

Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113 Website: www.ico.org.uk